Working Model of ISO 9001

Quality management systems are essential for an organization to function efficiently and meet the legal standards prescribed. ISO 9001:2015 is a base for evaluating the QMS system in an organization. The ISO works in a certain organized manner which helps it in efficiently evaluating and making changes to meet the requirements. The ISO 9001 utilizes a plan-do-check-act model to improve individual processes which helps in improving the overall system.

The PDCA approach aims at improving the individual processes by applying each of its steps to it. Let’s take an example of the phone service used in an organization. You plan to have a phone service with no disruptions and dropped calls, the do phase is when you actually start using the service. After the do phase the check phase looks for any problems in the phones service used, if found any the act phase acts on those errors to rectify it by changing the carrier or asking for customer service.

The Plan-do-check-act model is a very effective model in improving the system as a whole


The planning of the QMS involves all the initial documents, which includes how the different processes will be controlled, management of documents and records, customer understanding and service, human resource management, etc. It is then followed by understanding the customer needs which is followed by the policy and objectives to meet the standards required. Also it involves plans to achieve the set targets and objectives by managing the resources available to the organization


A plan becomes a successful one when you act upon it. This stage involves executing everything from the planning stage. The entire requirements, suppliers, raw material and their quality are determined and chosen. After all this is sorted out the production of the service or product begins. Then setting up of monitoring system to actively check on the quality of the products and services are placed and the process for non conforming products is also determined.


All the requirements and standards set in the planning stage is crosschecked with the finished products and processes. This involves checking the products and services for its quality standard and also each process involved for its efficiency and effectiveness.


After checking for any flaws in the products or processes necessary actions are taken to improve the processes and if required measures to improve the quality of the product and services are also taken.

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