Quality management systems are essential for an organization to function efficiently and meet the legal standards prescribed. ISO 9001:2015 is a base for evaluating the QMS system in an organization. The ISO works in a certain organized manner which helps it in efficiently evaluating and making changes to meet the requirements. The ISO 9001 utilizes a plan-do-check-act model to improve individual processes which helps in improving the overall system.
The PDCA approach aims at improving the individual processes by applying each of its steps to it. Let’s take an example of the phone service used in an organization. You plan to have a phone service with no disruptions and dropped calls, the do phase is when you actually start using the service. After the do phase the check phase looks for any problems in the phones service used, if found any the act phase acts on those errors to rectify it by changing the carrier or asking for customer service.
The Plan-do-check-act model is a very effective model in improving the system as a whole
The planning of the QMS involves all the initial documents, which includes how the different processes will be controlled, management of documents and records, customer understanding and service, human resource management, etc. It is then followed by understanding the customer needs which is followed by the policy and objectives to meet the standards required. Also it involves plans to achieve the set targets and objectives by managing the resources available to the organization
A plan becomes a successful one when you act upon it. This stage involves executing everything from the planning stage. The entire requirements, suppliers, raw material and their quality are determined and chosen. After all this is sorted out the production of the service or product begins. Then setting up of monitoring system to actively check on the quality of the products and services are placed and the process for non conforming products is also determined.
All the requirements and standards set in the planning stage is crosschecked with the finished products and processes. This involves checking the products and services for its quality standard and also each process involved for its efficiency and effectiveness.
After checking for any flaws in the products or processes necessary actions are taken to improve the processes and if required measures to improve the quality of the product and services are also taken.
ERP is helping companies take their operations to all new levels of efficiency and overall success. With SAP implementation , you can get a clear view of every aspect of you operations and can start making decisions on behalf of your organization that are entirely data driven. This is how growing companies bolster themselves against future challenges, make excellent use of their existing resources.
When it comes to tracking the efficacy of your efforts in any area, analytics are key. These can help you make highly informed decisions whether you are planning to invest in new business equipment, take on new employees, change directions or alter your operations. Good data will make it possible to intuit the possible outcomes of each choice and determine which course of action is guaranteed to provide the best returns.
It is also important to constantly maintain a clear view of your supply chain. Tightening your supply change is one of the fastest and most effective ways to improve your profit potential without having to find and convert new prospects. You can limit your overhead costs by finding new ways to handle important duties in-house with the aid of the trained talent that you already have one hand rather than paying to outsource these duties instead.
Even your quality control efforts can be dramatically enhanced by these systems. This is particularly true when various areas of your operations have been outsourced. From end to end, you can make sure that your customers are getting exactly what they expect and that quality remains a top priority. This is how ERP has helped companies to significantly improve both their output and their overall customer services and support. With consistently happy customers, it will be possible to build and maintain a robust customer base.
Another benefit of these efforts is the ability to improve the efficacy of your current customer relationship management campaigns. Good CRM is wholly reliant upon the collection, maintenance an analysis of relevant, up to date and accurate information. With increased data accuracy and accessibility, you can know more about the people who are supporting your business and can build significantly better relationships with these individuals.
Maintaining compliance with the regulations that govern your industry will be easier as well. These efforts become increasingly challenging as businesses expand and new team members acquired. With ERP, you can know exactly how each department is handling these affairs and can avoid costly penalties and fines.